Cancellation Policy
Cancellation Policy
We understand that circumstances may arise where you need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while maintaining a smooth and timely order process.
Cancellation Timeframe
If you wish to cancel your order, please contact us within 12 hours of completing your purchase.
During this initial period, orders have typically not yet entered the processing phase, making cancellation possible.
Orders Already in Processing
After the 12-hour window, your order may already be:
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Processed
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Packed
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Prepared for shipment
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Shipped or transferred to the courier
Once an order has reached any of these stages, cancellation is no longer guaranteed.
If Cancellation Is Not Possible
If your order cannot be cancelled, we kindly ask that you wait until your package has been delivered.
You may then request a return in accordance with our Return Policy.
Customer Support
For cancellation requests or assistance, please contact:
Email: info@ellisjamestoronto.com We will always do our best to help you.